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Terms of Service

Terms of Service

Effective Date: 9/15/2025

Welcome to Frozen Pond Hemp Co. ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website, frozenpondhemp.com (the "Site"), and our products and services. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Site.

1. Eligibility

You must be at least 21 years old to access or purchase from this Site. By using our services, you confirm that you meet this age requirement.

2. Account Registration

You may create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We reserve the right to suspend or terminate your account for any reason, including violation of these Terms.

3. Products & Orders

All products are subject to availability and may be discontinued or modified at any time. Prices may change without notice.

By placing an order, you confirm that:

  • You are at least 21 years old.
  • You are legally permitted to purchase hemp products in your location.
  • You are providing accurate billing and shipping information.

We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Returns

Shipping times and return policies are outlined in our Shipping & Returns Policy. Please review it before purchasing.

5. User Content (Reviews)

You may submit reviews or content. By posting, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and reproduce your content.

You agree not to post content that is:

  • False or misleading
  • Offensive, abusive, or obscene
  • In violation of any law or third-party rights

We may remove content at our discretion.

6. Privacy

We collect personal information necessary to process orders and provide services. For full details, please read our Privacy Policy.

7. Prohibited Uses

You agree not to:

  • Use the Site for illegal activities
  • Gain unauthorized access to our systems
  • Interfere with Site performance or security
  • Resell or redistribute our products without permission

8. Intellectual Property

All content on the Site — including text, images, logos, and design — is owned by Frozen Pond Hemp Co. or its licensors. Unauthorized use is prohibited.

9. Disclaimer of Warranties

The Site and our products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

11. Indemnification

You agree to indemnify and hold harmless Frozen Pond Hemp Co. and its affiliates from any claims, damages, or losses arising from your use of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of laws principles.

13. Changes to Terms

We may update these Terms at any time. Material changes will be noted with a new effective date. Continued use of the Site means you accept the new Terms.

14. Contact Us

For questions about these Terms, contact us at:

Frozen Pond Hemp Co.
frozenpondhempco@gmail.com
North East, Maryland

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